If you can't see your characters, you need to follow a few simple steps:
2. If you see «Your Royal Quest account is not linked» — press «Link Account».
3. Log in to Application 1C under your 1cgames.net
4. Start the game through the application 1C Games.
5. In the character selection window click on the server selection and choose «Logrus» (Логрус in the list of servers)(even if it shows 0 characters).
6. If you are sure that you did everything right, but it didn't help, then contact technical support team.