Privacy Policy

Privacy Policy and Usage of Cookies

Respecting the privacy of Users of our websites, we follow the Privacy Policy.

Privacy Policy

This Privacy Policy defines the rules of processing and protection of personal data obtained from Users when they use the royalquest.com website hosted at the web address: www.royalquest.com, (hereinafter “the Website”), made available by 1C ONLINE GAMES LTD. with its registered office at the following address: 32 Kritis Street, Papachristoforou Building, 4th Floor, 3087 Limassol, Cyprus, entered into the Registry of Companies kept by the Ministry of Energy, Commerce, Industry and Tourism Department of Registrar of Companies and Official Receiver Nicosia, under number HE 268076

Within the Privacy Policy, “the User” means a natural person making use of the Website.

Personal Data

According to the Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data (“Regulation”), 1C ONLINE GAMES LTD., with its address in Cyprus at 32 Kritis Street, Papachristoforou Building, 4th Floor, 3087, entered into the Registry of Companies kept by the Ministry of Energy, Commerce, Industry and Tourism Department of Registrar of Companies and Official Receiver Nicosia, under number HE 268076 (hereinafter referred to as “1COG”), informs that they are the administrator of personal data provided by the User in connection with or during the use of the Website. Personal data is processed pursuant to the Regulation.

1COG collects only the data that is necessary to conclude an agreement and to provide the service chosen by the User, to answer questions asked to 1COG, to market its own services, to provide information on their offers.

Subject to the cases specified in the Regulation, personal data is processed pursuant to Article 6 par. 1 letter a) of the Regulation. Same applies in the case of providing the Newsletter service for the User’s benefit. In such case the ground for processing of data is the User consent (art. 6 par. 1 point a) of the Regulation), which the User may revoke at any time.

The categories of personal data, which are processed by 1COG include:

  • e-mail address,
  • particulars of the Internet or network connection (including IP address),
  • measurement data concerning the duration and manner of using the account, current status,
  • purchase history and selected links,
  • preferences and choices, for example subscriptions,
  • preferred language and currency.

In the cases required by the provisions of the Regulation, the User's consent to processing their personal data is given in the electronic form by ticking the appropriate box during the registration or other procedure with the purpose to enable the use of the Website. The User may revoke their consent to the processing of personal data at any time.

It is voluntary to provide the personal data to 1COG, however doing so is necessary to conclude the agreement and for us to provide services for the User or to register the User on the Website. If the User does not make the required personal data available, it will not be possible to register the User on the Website or to conclude a contract and provide services for the User.

User’s personal data will be stored in a form allowing for identification of the User for no longer than it is necessary for the purposes for which the personal data are collected and lawfully processed. Therefore, personal data will be stored for the period necessary to perform the contract and to provide the service chosen by the User. After that time, data will be processed for the period necessary to resolve any potential disputes that may arise in connection with the services being provided, e.g. relating to claims (the period shall include the period of limitation of claims under the contract, in accordance with the provisions in force).

Entrusting personal data

The processing of the User’s personal data or other data referred to in the Privacy Policy may be entrusted, on the basis of a written agreement concluded pursuant to the Regulation, to external entities, in particular suppliers engaged in hosting, administration, maintenance and management of the Website, management of ICT systems used to complete the orders, entities such as banks and payment operators, entities rendering accounting, legal and tax services, couriers (in connection with order delivery), marketing agencies (within the scope of marketing services), entities related to 1COG including companies from its capital group.

1COG reserves the right to disclose information about the User to the competent authorities or third parties who submit a request for such information to the extent permitted by the provisions of law, in order to establish, pursue or defend claims.

Subject to the above-mentioned provisions, personal data collected will not be disclosed to any other persons or institutions, unless it is required by provisions of applicable law in force, or it is necessary for the purpose of processing personal data and an appropriate agreement ensuring the protection of rights and privacy of the User is concluded.

User’s rights and obligations

The User is entitled to access his/her personal data, correct the data, delete them, demand limitation of their processing, transfer the data, bring objection against data processing, withdraw the consent for data processing at any moment, which does not affect compliance of data processing exercised under the consent before its withdrawal.

1COG makes it possible for the User to delete their personal data from the data set at User’s request or pursuant to the Regulation. In such case the personal data will be deleted within thirty (30) calendar days.

1COG may refuse to delete personal data if the User has violated the rules of the Website or the legal provisions in force, and it is necessary to retain the personal data in order to explain the circumstances of the breach and determine the User’s liability. In such case the personal data will be processed throughout three (3) years. It will not be used for marketing purposes.

If the User posts on the Website any personal data of other people (including their first name and surname, address, phone number or e-mail address), they are allowed to do so only on condition that applicable law be not infringed and these people’s personal rights be not violated.

Additional information on cookies:

  • Cookies are text files that are stored on User’s terminal device’s hard drive and are used to recognize User’s device while reconnecting to an Internet site that uses cookies.
  • Cookies are not used to determine User's identity, but they allow more accurate identification of personal needs of the User who handles the device and thereby allow offering them services that are better and more tailored to their demands and facilitating connection to websites of interest.
  • Cookies are used by 1COG also for:
    • statistics – allowing to create, for the company’s and contractors’ needs, statistics of websites’ functioning and Users’ visits,
    • presentation and customization of marketing messages displayed on given terminal device.
  • The User may refuse to consent for placing cookies on their terminal device. To do this, the User should use the option that disables the downloading and storing cookies in their web browser. The web browser provider ensures the method of disabling the download and storing of cookies in popular web browsers.
  • Deleting cookies may result in the loss of ability to take advantage of certain features of 1COG websites.
  • Other data

    In some cases, 1COG automatically collects certain types of information when the User visits the Website or by means of electronic mail addresses. Such operational data related to the use of the Website (IP address, domain name, web beacons) are stored in aggregated and anonymized form and are not made available to third parties. These data are used to better understand and to streamline the operation, functionality, and performance of the Website and generate statistics supporting the administration of the Website.

    Data protective measures

    User’s personal data is secured against being made available to unauthorized persons, being taken over by an unauthorized person, processed in breach of the applicable provisions and modified, lost, damaged or destroyed. This is achieved by taking technical and organizational measures to ensure that the personal data processed is protected in a way, which is appropriate to the risks and categories of data being protected.

    In particular, the Administrator uses technical measures to prevent the acquisition or modification of data by unauthorized persons. The Administrator protects the data sets against the access by unauthorized entities, provides access to the User's account only after authentication, including entering the personal login and password. Moreover, the data provided by the User during the process of filling in and sending Internet forms are encrypted by using SSL certificates.

    Contact

    The User of the Website may at any time contact 1COG to obtain information on whether and how 1COG uses or intends to use their personal information and to report any events affecting the security of information and its transfer. Address, at which User may contact 1COG: privacy@1cog.games.

    1COG appointed the Data Protection Officer. In order to contact the Data Protection Officer, send an e-mail to the address privacy@1cog.games.

    Variation to the Privacy Policy

    1COG reserves the right to amend this Privacy Policy and, at the same time, warrants that User rights hereunder will not be limited without User’s consent. Any variations to the Privacy Policy will be published on the website: www.royalquest.com.

    How to contact the supervisory authority

    In all matters relating to the processing of User’s personal data and the application and implementation of this Privacy Policy, the User has the right to file a complaint with the Office of the Commissioner for Personal Data Protection.

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